Return and Refund PolicyWe accept any cancellation that is made prior to items being shipped. If the item has shipped, you will need to follow our return policy below: Customers may return new and unused items within 30 days of delivery for a full refund. We will also pay the cost of return shipping if the return is a result of our error (if you received an incorrect or defective item). Any return as a result of personal preference will result in shipping costs to be paid by the customer. If a customer receives product that is either damaged or defective, you must contact us within 5 calendar days of delivery. After 30 days, products do not qualify for replacement.
Returned items for a full refund must be unopened and unused. If the item appears to have been opened, it will not be eligible for return. You should expect your refund within 3 business days of your return being received. This gives us time to receive and process the item being returned.
To begin your return or replacement process, please email us at firstname.lastname@example.org with your request and reason for the return (preference or damage/defect/wrong item).